Ascott Kuala Lumpur is a 4-star serviced residence located across Petronas Twin Towers. It is only available for short and long term rental not for ownership, and is wholly owned by The Ascott Group. It comprises of 221 fully-furnished units. It is suitable for short-term stay, leisure vacation and relocation. There are three layout options available, studio, one, two and three-bedroom serviced apartment.
Each unit at Ascott Kuala Lumpur comes with a home entertainment system including a television with cable, international direct dial telephone, fully-equipped kitchen with refrigerator and microwave oven, safe deposit box, iron and ironing board, broadband Internet access and coffee and tea making facilities.
Ascott Kuala Lumpur offers several services to serve its guests well including 24-hour security, limousine service, 24-hour reception, concierge services, laundry service, valet service, babysitting and child service. Moreover, there are a number of sports and leisure facilities provided such as gymnasium, sauna, Jacuzzi, tennis court, swimming pool, steam room and spa. Meeting facilities are also available that include a meeting room and business centre.
Ascott Kuala Lumpur is strategically located within the central commercial hub, adjacent to Kuala Lumpur Convention Centre and Glomac Tower. Among its immediate neighbors are Exxon Mobil Tower, Impiana KLCC Hotel and Spa, Wisma UOA I, One KL, Kirana Residence, Marc Service Residence, and Menara Pinang.
Amenities surrounding Ascott Kuala Lumpur are great. There are plenty stores reside in Suria KLCC (which is within walking distance) that offers plenty of branded apparels, fashions, electronic gears and other stores. Besides Suria KLCC, there are several other shopping malls located nearby namely Pavilion KL, Sg Wang Plaza, Lot 10, KL Plaza and Starhill. In terms of transportation, one can find KLCC LRT station located meters away from the serviced residence. Furthermore, there are rows of clubs reside along Jalan P Ramlee, just besides Jalan Pinang.
Ascott is a renowned international serviced residence operator with over 18,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region. It is based in Singapore and has established since 1984. It is wholly owned by CapitaLand Limited, a Singaporean-based real estate company. It is the pioneer of Asia Pacific’s first international-class serviced residence property. There are three brands operated by the company, namely Ascott, Somerset and Citadines. Its properties in Malaysia are Somerset Ampang, Somerset Seri Bukit Ceylon (Seri Bukit Ceylon), and Marc Service Suites (Marc Service Residence).
Most certified that they had great experience staying at Ascott Kuala Lumpur. They highlighted that the service delivered are great, the room is spacious, lots of amenities can be found within walking distance and it is strategically located in the heart of KL City Centre. Some commented that the bathroom is very clean but not as modern compared to other top notch hotels within the city center like Le Meridien.
Besides that, some complained that service delivered is quite slow. One of them claimed that it took two hours and two phone calls before they got their requested adapter. But overall, the service provided by the hotel’s staffs is great. A guest said that he called the hotel service to ask for direction to one of KL’s major attraction, he received more than the information that he needed, plus a tip for him to eat the best Satay in town.
Depending on the floor, residents will suffer noise pollution from the clubs at night and the roads nearby. Some even claimed that they have to bear intolerable noise at the cafe on 22nd floor while having their breakfast. Another complaint heard is about the hotel’s breakfast. There are only few breads, cereals and pastries served. For additional meat and eggs, you have to fork out around RM12, which is expensive. Traffic congestion in front and surrounding of Ascott Kuala Lumpur is quite bad. It is badly congested during peak hours due to the road is utilized by thousands of users to commute to work, leisure and clubbing.